Return & Refund Policy

At Knoss Shop, your satisfaction is our priority. We aim to provide you with the best products, and we understand that sometimes issues may arise. Please take a moment to familiarize yourself with our return and refund policy.

1. Exchange or Cancellation

All our products are custom-made with care. If you wish to amend your order, kindly contact us as soon as possible. We cannot be held responsible for incorrect information provided beyond a 12-hour window after the order is placed. After this time, your order will have entered production and cannot be modified. Buyers assume all risks when selecting the wrong style or size for their purchase, and no return or refund is accepted in this case.

Lost Orders

In the unfortunate event that your order is lost in transit, we will promptly dispatch a replacement at our expense. We will provide you with a tracking number to determine if the order was lost or successfully delivered.

Mistakes in Address or Wrong Delivery Address

If errors occur in the shipping address, resulting in an unsuccessful delivery and return to us, please contact us, and we will work to resolve the issue.

2. Return Policy or Replacement

We conduct a thorough quality control check on all products before they are shipped. However, if you encounter any of the following issues when opening your package, please notify us by taking a picture and emailing us with your order number:

If your product exhibits any of these issues, please contact us via email or our website with pictures of the errors and your order number. We will initiate a refund or replacement once the issue is confirmed. Please note that returns are only accepted if the item has not been used, washed, and remains in the same condition as when you received it.

3. Refunds Policy

Refunds will be issued to the same credit card or original payment method used for your order. This method ensures the fastest and most secure refund processing. Shipping costs are non-refundable, and in the case of a refund, return shipping costs will be deducted from your refund.

Refund Issuance

You will receive a full refund in the following cases:

How to Return Your Item(s)

Step 1: How to Return

Step 2: Our Processing

We are committed to providing you with an exceptional shopping experience. If you have any questions or concerns, please feel free to reach out to us.